RETURNS & REFUNDS

All COVID-19 related product orders are non-cancellable and non-returnable. See COVID-19 Return Policy.

We are happy that One Beat Medical & Training is your medical equipment and training destination. We want you to be happy with your purchase, but if you are not completely satisfied, we will gladly accept most returns within 30 days of purchase. All returns must have an RMA (Return Material Authorization) number. Email info@onebeatmedical.com or call 855.663, 2328 for RMA instructions.

All returns must be undamaged and in original factory packaging. All parts and packaging, including manuals and batteries, must be returned. Manufacturer's product packaging must be in original condition with no marking or stickers applied. Disposable components such as electrode pads and batteries must be unopened. Disposable components that have been opened/used cannot be returned for refund. A 25% restock fee may be applied.

Conditions to the 30-day policy are listed below:

• All shipping and delivery fees are non-refundable.
• Customer is responsible for return shipping and insurance charges unless the item is confirmed defective.
• All defective items must be confirmed defective by the manufacturer.  
• Special Order items are non-returnable. This includes items with special color, size, or alteration. One Beat is not responsible for special order color variations. 
• All refused shipments are subject to a 25% restock fee. Customer is responsible for return shipping charges.

Return Shipping Instructions: 

We recommend shipping return merchandise via FedEx or UPS as you can easily track and get delivery confirmation. We also recommend insuring your return shipment or the full value of the return and with “Signature Required” for proof of delivery. One Beat Medical & Training is not responsible for lost or stolen merchandise or shipping expenses you may incur for your return.

Ship Return To:

One Beat Medical & Training 

Attn: RMA #### 

3151 Executive Way  

Miramar, FL 33025